26/09/2016 - 28/09/2016
Bristol Management Centre
ITIL® is a framework for the best practice delivery of services to customers.
In essence ITIL® is a series of courses designed to lead learners in gaining an understanding of the best way to deliver services to customers in whatever market sector. ITIL’s heart is with the delivery of IT services to customers although it is widely accepted that it is not just about the delivery of IT services but services in all forms. Therefore, ITIL® represents the best practices for Service Management.
What is Service Management?
Consider Water…. When you turn on a tap water comes out. It should be clear, clean; available on demand and fit to drink…. That is the service you pay for.
Service Management is the series of processes, procedures, functions and activities that deliver it – to your tap; in the state you require, in the quantities you need, whether you are a single person in a flat or a farmer or horticulturalist using thousands of gallons every day. It requires the same level of detail, effort and management, just on a differing scale.
*Price includes VAT*
More information: 0117 949 1500