9:30 AM - 4:00 PM
This course provides you with practical and effective techniques to conduct and manage difficult conversations with staff.
One of the most challenging parts of managing performance is initiating conversations around sensitive topics. Being able to tackle contentious issues in a balanced, calm and consistent way is a valued skill in all areas of working life. In a workplace context these skills can help promote productive and engaged teams and a better managed workforce. Managers who avoid difficult conversations risk undermining their own position and potentially losing credibility with staff.
The course covers ways of addressing sensitive subject matters like bullying, emotional issues, resistance to criticism and poor performance.
Immerse yourself in a safe role-play environment where you will get hands on experience of how to manage discussion around a range of awkward subjects including personality clashes, discipline and conveying dismissal.
Team leaders or managers, heads of department, Directors of smaller organisations, Supervisors and those who wish to refresh their workplace communication skills.
Note: This is a comprehensive training session. The day includes giving our delegates practical experience; attendees must be prepared to engage in role play exercises.
Face the problem:
· What is a difficult conversation?
· When should I speak to the employee?
Prepare and plan in advance:
· Gather information
· Check your policies
· Think about your approach and the outcome
Communication skills you will need:
· Keeping in control
· Questioning and listening skills
Techniques you can use:
· Body language and rapport
Structure the conversation:
· Prepare your template
· Hold the conversation
· Solutions, follow up action and support
More information: 0300 123 1150